Refund policy

Due to the hand-crafted nature of our products, we are not allowed to provide refunds.  All sales are final.  We are committed to our customer's satisfaction with all products created.  Please email customerservice@avasimonecosmetics.com if you have any concerns. 

Our Shea Butter, Mango Butter, Cocoa Butter and Kokum Butter based products will melt in temperatures over 70 degrees fahrenheit.  When ordering during hot weather, Ava Simone Cosmetics LLC will not be responsible for reimbursement if product melts during shipment. However, the product is still usable - place product in refrigerator for approximately 20-30 minutes  and then let product sit at room temperature for at least 2 hours. Doing this will allow the product to solidify once again, but it will lose it's fluffiness.  The product  is still effective.