Shipping and Return Policy

SHIPPING & RETURNS

Ava Simone Cosmetics LLC offers the United States Post Office (USPS) and UPS services as our shipping partners. They offer professional delivery service to enhance your overall shopping experience.

Shipping Rates are based per order depending on the total weight and destination.

Our Shea Butter, Mango Butter, Cocoa Butter and Kokum Butter based products will melt in temperatures over 80 degrees fahrenheit.  When ordering during summer months, Ava Simone Cosmetics LLC will not be responsible for reimbursement if product melts during shipment. However, the product is still usable - place product in refrigerator for approximately 20-30 minutes  and then let product sit at room temperature for at least 2 hours. Doing this will allow the product to solidify once again, but it will lose it's fluffiness.  The product  is still effective.  

 

Order Processing Time

Please allow approximately 7-10 business days to process your order once purchased. If your order is placed after business hours or on a holiday, the processing time starts the next business day. 

Orders being sent to P.O. Boxes and APOs/FPOs addresses must be shipped via the United States Postal Service. Priority delivery options (2nd Day service) is not available.

Business Days & Hours
Hours of Operation
Mon - Fri - 10:00 am - 6:00 pm (PST)
Closed All Federal and California State Holidays

 

Return Policy

Due to the hand-crafted nature of our products, we are not allowed to provide refunds.  All sales are final.  We are committed to our customer's satisfaction with all products created.  Please email customerservice@avasimonecosmetics.com if you have any concerns. 

Shipping Damages

Damage or loss incurred during shipment is the delivery company's responsibility.  Claims will be filed with the delivering carrier upon notification from customer.  Please ensure to include all pertinent information along with pictures in order for us to submit the proper Insurance Claim.  Once this claim has been filed, then we will ship a replacement order.  

Lost/Stolen Packages
We are not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we can only reship an order once we've received written verification from customer that the order has been lost or stolen.  Please also contact your mail carrier to ensure it wasn't delivered to the incorrect address.  

Restricted Items
The US Department of Transportation (DOT) restricts certain items from being shipped by air if they could contribute to an on board fire or other mishap. These items include aerosols and alcohol-based products such as pressurized spray cans, fragrances, and nail enamels. We're committed to getting you your order as soon as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require orders containing one of these items to be shipped via Standard Delivery only. Unfortunately, we cannot ship restricted items to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or APO/FPO addresses. If your order contains one of these items, you must choose Standard Delivery for your order.

Damaged Items
When your order arrives, please inspect the product for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact us at customerservice@avasimonecosmetics.com.  Please include your order name, order number and picture of damaged items and packaging. Our customer service representatives will be happy to assist you.